Frequently Asked Questions

What are the benefits of direct payments?

The direct payment system allows you to:

  • Have more say into what care you need,
  • Decide who you want to provide that care,
  • Arrange services and staff at times best suited to your lifestyle.

How do I know if I am eligible?

Your first point of contact should be your local social services department, which will send a social worker to assess your care needs. Provided they find that you are eligible to receive help from social services, you are then entitled to ask to receive direct payments to choose your own care provider rather than social services deciding for you.

Eligible individuals include:

  • Older people and people with a disability, aged 16 and over,
  • A person with parental responsibility for a child,
  • Carers aged 16 and over.

What if I am unable to manage a direct payment on my own?

As well as giving you the option of receiving a direct payment, social services may offer their own in-house support services.

They may also refer you to an independent living support group to help you set your care up.

The type of services recommended by the council will likely be from a list of local domiciliary care providers (Approved Provider List can be obtained online or from your council’s ‘adult social care team’).

You are also entitled to enlist the help of a responsible individual of your choosing, which may be a close friend or relative, to help you manage the direct payment scheme.

What if the care I require costs more than the value of my direct payment?

As you are effectively choosing and purchasing your own services you can top up your direct payment to receive additional services. This allows you to, buy your care from the organisation you prefer and organise services in addition to those your local council assessed for.

For further information on Direct Payments you can talk to us, or download the https://www.gov.uk/apply-direct-payments

Independent Living Fund (I.L.F.)

Funded by Central Government, the Independent Living Fund supports people with disabilities to live independently in their own homes, rather than in residential care.

Payments are made to people with disabilities so they can afford the employment costs, or associated employment costs of a personal assistant or care agency to provide the support they need to remain living at home.

Private funding (self-paying)

If you are not eligible for state funding, or would simply prefer to fund your care privately, you will need to source your care independently. Faced with so many different options this can become both a time-consuming and overwhelming task.

Please be aware that even though you don’t qualify for state funding, Social Services may offer to organise care on your behalf.

You may end up paying Social Services more per hour than if you engaged an independent care provider direct so always ask what the Social Services will charge per hour compared to a local care provider/agency.

If you are looking for support with financial planning, we would recommend that you contact a Financial Advisor (FA) specialising in Care advice. They can discuss options such as:

  • Equity release
  • Funding care fees
  • Estate preservation

Wealth preservation

Supporting you in your own home

Whether your care is funded through private or public funds, Supporting Care Ltd makes no distinction and will deliver the highest quality home care service tailored to your individual requirements.

If you would like to receive a quote for funding care in your own home and to receive a service based on your individual care needs, please contact your local office.

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Call us directly — 0207 538 1010

About Us

Supporting Care Ltd has been providing heartfelt homecare and support through an individual’s life journey since starting in 2012.


Tel: +44 207 538 1010

Email: info@supportingcare.co.uk

Add: 19 Morris Road, London E14 6FF

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