Privacy Policy

Last Updated: June 2026

Supporting Care Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and look after your personal data when you visit our website (https://www.supportingcare.co.uk) and use our contact forms.

For the purposes of the UK General Data Protection Regulation (UK GDPR), Supporting Care Ltd is the "Data Controller" of the personal information you provide to us.

1. The Information We Collect

We only collect personal information that you voluntarily choose to provide to us when using our website's contact forms or newsletter signup. This includes:

• Identity Data: Your full name.
• Contact Data: Your email address and telephone number.
• Communication Data: Any information or personal details you choose to include in the free-text "Message" box (for example, details about care needs or employment enquiries).

2. Cookies and Website Tracking

We believe in a privacy-first experience for our visitors.

• Current Status: Our website does not use tracking cookies, advertising pixels, or invasive visitor tracking. We only use anonymous, cookie-less website analytics to see general traffic patterns (such as which pages are visited most) without identifying or tracking individual users.
• Future Updates: If we introduce cookies that require user consent in the future, we will update this policy and provide a clear cookie consent banner in accordance with UK law.

3. How and Why We Use Your Data

Under the UK GDPR, we must have a lawful basis to process your personal data. We use your information in the following ways:

• To respond to your enquiries: When you fill out our contact form, we use your name, email, and phone number to answer your questions about our care services or career opportunities.
• Lawful Basis: Legitimate Interests (it is necessary for our legitimate business interests to respond to prospective clients and applicants).
• To send you updates or newsletters: If you explicitly sign up via our "Join Our Mailing List" feature.
• Lawful Basis: Consent (which you can withdraw at any time).

A Note on Health Data: If you use our contact form to send us details about a person's physical or mental health needs, this is classified as "Special Category Data". We will only process this information to evaluate your enquiry for care packages under the lawful basis of providing health or social care treatment/management.

4. Data Security and Infrastructure

We take data security exceptionally seriously. Supporting Care Ltd operates within a highly secure, enterprise-grade cloud environment. All communications, contact form submissions, and emails are processed and stored in encrypted cloud servers managed under strict Data Protection Addendums (DPAs) that comply fully with UK data protection legislation.

We do not host your personal data on unmanaged, in-house physical servers, significantly reducing the risk of localised hardware failure or physical breaches. Access to your data is strictly restricted to authorised employees who require it to manage your care or recruitment enquiry.

5. How Long We Keep Your Information

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or regulatory requirements.

• If your enquiry leads to a contract for care services or employment, your data will be migrated to our secure client/staff management systems.
• If your enquiry does not result in a contract, we securely archive or delete your contact form data within 12 months, unless you ask us to remove it sooner.

6. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We will only share your information if:

• Required by trusted software infrastructure partners (like Microsoft) to securely route your enquiry email.
• We are legally required to do so by law, a court order, or a regulatory body like the Care Quality Commission (CQC).

7. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to correct any mistakes in your data.
• The right to ask us to delete your data (the "right to be forgotten").
• The right to object to or restrict our processing of your data.
• The right to withdraw consent at any time if we are relying on consent to process your data (e.g., for newsletters).

If you wish to exercise any of these rights, please contact us using the details below.

8. Our Contact Details

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Company Name: Supporting Care Ltd
• Email Address: info@supportingcare.co.uk
• Postal Address: 19 Morris Road, London, E14 6FF
• Telephone: +44 207 538 1010

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK data protection regulatory body (www.ico.org.uk). We would welcome the opportunity to resolve any issues with you directly before you approach the ICO, so please reach out to us first.